Has someone charged three hundred dollars at Critter Fritters when you don't even have a pet? Did the carpet company install a fuchsia shag instead of a beige berber? What do you do when you find charges on your credit card that you didn't make? What are your rights when it comes to a charge that you did make but are withholding payment on because goods and services weren't delivered as promised? During a lifetime of credit use, the chances of one or the other happening are pretty good. Know ahead of time what your rights and responsibilities are.
Disputing Fraudulent Charges
You can rest a little easier knowing that federal law is on your side. The Fair Credit Billing Act limits cardholders' responsibility for unauthorized charges to $50. If you do become aware of a credit card charge you didn't make, here's what you should do:
- Call the credit card issuer immediately and explain what's happened. Provide all of the information you might have about how the card or card number may have been misused.
- Be sure to review not only the current statement, but recent statements as well, for any additional unauthorized charges.
- Be prepared to sign a form confirming that you did not make the charges.
- If you haven't received confirmation (in writing or by phone) from the card issuer within a reasonable amount of time, contact the company again to make sure the charges have, in fact, been removed.
- Stop using the card.
- Check your other credit cards to make sure they have not been accessed.
- Once the charge is removed, be sure to check your credit report with the three major credit bureaus (TransUnion, Equifax and Experian) to verify that your record has been updated and to see if any other fraudulent activity has taken place on your accounts.The Fair and Accurate Credit Transaction Act (FACTA) allows for all consumers to receive a free copy of their credit report from each of the three credit reporting bureaus every 12 months. Reports can be ordered through www.annualcreditreport.com or by calling 877-322-8228. You will not be able to receive a free report by contacting the credit bureaus directly.
- Ask the credit card company to issue you a new credit card.
- Throughout the process, keep a record of all phone conversations and the names of the representatives you spoke with. Also keep all letters, statements and other documentation together.
Disputing Charges When You're Dissatisfied
Let's say you paid for something with your credit card and now you want to withhold payment because you feel the product or service wasn't delivered as promised. Maybe you paid for roof repairs and it's still raining in your living room. Maybe you bought a new chair that collapsed as soon as you sat down. Here are the steps you'll usually have to take to resolve your issue:
- Contact the merchant first. Many merchants are willing to replace an item, make a repair, perform a service again, or refund your money. Document your phone call and follow it up with a letter to the merchant confirming the details of the conversation.
- If the merchant is unwilling to work with you, contact your credit card issuer as soon as possible. The card representative will need some basic information, such as the date and amount of the charge and why you wish to dispute it. Inform him or her of any attempts you've made to resolve the issue directly with the merchant.
- Follow any instructions the credit card company gives you. For example, the representative may ask you to write a letter explaining the situation, or might want you to forward a copy of the letter you wrote to the merchant.
Every card issuer has its own procedure for handling disputes with merchants. You'll get more detailed information when you call your credit card company.
Whether you're dealing with an unauthorized credit card charge or one that you feel is unjustified, time is of the essence. Contact your credit card issuer as soon as you find your card missing or notice a mysterious charge on your statement. Likewise, contact the merchant as soon as you realize a product is defective, a service hasn't been performed as promised, or your bill is inaccurate. Diligence and good record keeping improve your chances for a satisfactory resolution.
The Fair Trade Commission (FTC) provides more information and tips for handling credit card disputes.
You'll also go over your options for dealing with your current situation, one of which might be participation in a debt management plan administered by the credit counseling organization. Under a debt management plan, the organization negotiates with your creditors to accept reduced payments, eliminate or reduce finance charges, waive late and over-the-limit fees, and bring your account current. Some creditors do all these things, some do a few of them, and others do none, all depending on their internal policies. You then make one payment to the credit counseling organization each month, which it disburses to your various creditors. (This is not a consolidation loan.)
If you're at the end of your rope, a credit counselor can provide the support you need. Participation in a debt management plan can mean you don't have to deal with (or dodge) calls from creditors and you don't have to juggle a stack of bills each month. Some organizations even help you reestablish credit once you've paid off your debt.
And keep in mind that a debt management plan is not a quick fix. It takes many people three to five years to pay off their debt.
Your mortgage. Your home loan may very well be your biggest debt. But the interest you pay on your mortgage provides you with a tax deduction. Plus, over time you typically build equity in your property, which can be leveraged via a home equity loan or line of credit.
A good rule of thumb is that your debt-to-income ratio (all your outstanding monthly debt payments including rent or mortgage) divided by your monthly gross income should not exceed 36-40 percent. For example, if your gross monthly income is $5,000, your total monthly debt payments (including rent or mortgage) shouldn't be more than $2,000. Most lenders will use this equation in deciding whether to extend you credit (though some lenders allow a larger debt-to-income ratio than others).
Decide to do it. If your debt weighs you down and causes you stress, then commit to change things.
Checking your credit report every year is a good idea; you can catch errors or fraudulent activity before they get out of hand. If you're planning to borrow money for a big purchase like a car or home, check your credit about six months before applying for the loan. Cleaning up or repairing your credit can take a minimum of 30 days and often much longer, so you'll want to know early if your report is less than glowing.
There are credit repair agencies that charge handsomely for the service of cleaning up your credit report, but according to the Federal Trade Commission (FTC), many of them make false claims. Besides, there's no need to hire someone to do what you can easily do yourself.
The calculation will then reveal how much you need to pay each month in order to get out of debt in the desired time frame. That number will change if the interest rate or your target date changes. That's the great thing about online financial calculators -- they give you the opportunity to change a figure here and there to compare scenarios.
Have you heard of the company before?
It's typical for credit card issuers to try to sell additional products or services to their cardholders. While most issuers are upfront about their products and prices, it's not unheard of for a particularly aggressive marketer to charge you for a product like credit protection (which is a type of insurance that pays the minimum payment on your credit card if you become ill or unemployed) that you didn't purchase or that you cancelled.
If you plan to carry a balance from month to month (even if you don't plan on it but past behavior indicates you probably will), make a low annual percentage rate (APR) the single essential feature for any card you choose. APR is the annual cost of using the credit. The annual fee may also be a consideration, but if your balance is large enough (and the difference in interest rates is great enough), the savings you get from a lower interest rate would likely more than make up for it.
Now that you've answered the most important questions, you can shred the card offers that don't meet all your credit criteria, compare the terms (like interest rates, late fees and grace period) on the offers you have left, and choose the ideal card for you.
Don't be persuaded to pay a high fee just to gain access to a credit card -- there are plenty of credit unions and banks that offer secured cards with no application fee. Go to
If you're already paying rent, utility bills, childcare expenses, student loans and so on, you may be able to prove your creditworthiness by providing proof of timely bill payments. Keep good records and ask for letters of recommendation from the individuals and businesses you make payments to. Then use them, plus proof of income, to convince a prospective lender that you are responsible enough to pay your bills in full and on time and would be a good credit customer.
If you're like most consumers, you're eager to get a credit card. That's understandable -- they offer convenience (no need to carry around wads of cash), enable you to take advantage of opportunities (that TV you've been looking at just went on sale and you don't have your checkbook with you), and can get you through emergencies (try giving the tow truck driver an IOU when your car breaks down on the highway). Establishing credit is also a must if you plan to ever borrow money to buy a car or home. However, credit can also get you into trouble. At best, credit cards can make it difficult to stick to a budget. At worst, they can tempt you to overspend to the point of not being able to pay your bills. To enjoy the benefits of credit and avoid the potential pitfalls, you need to understand the basics of getting, using and managing a credit card.
Any credit card that allows a balance to be carried from month to month has an annual percentage rate (APR). The APR is a measure of the total yearly cost of credit (interest plus other charges). The periodic rate is the rate applied to your account balance to determine your finance charge for each billing period. Many cards also charge an annual membership fee that can range from $25 to $50, or more for gold, platinum and other "premium" cards. There will also be other fees for taking cash advances, making late payments and exceeding your credit limit.
Your credit limit is the maximum you are allowed to charge on your card, and is based on your financial background and credit history. If your balance exceeds your credit limit, you'll be assessed an extra fee each month until you pay off enough of your balance to bring it back down below the limit. To manage credit successfully, you need to make the distinction between the credit limit and the amount of credit you can afford. Just because the credit card issuer grants you a thousand-dollar limit doesn't mean you can afford it or should use it.